Otterbein Senior Lifestyle Choices

  • Administrative Assistant

    Job ID
    2019-4626
    Category
    Administration
    Location
    US-OH-Pemberville, OH
    Special Recruitment Location
    Otterbein Pemberville
  • Overview

    Otterbein Senior Life is a vibrant, faith-based, not-for-profit ministry founded in 1912, serving older adults throughout Ohio. Otterbein provides a variety of lifestyle choices that respect independence, and enhance the quality of life and holistic growth of older persons. These include independent living, wellness senior services, Assisted Living, skilled nursing and rehabilitative care.

     

    The Otterbein receptionist welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer’s needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

    Responsibilities

    • Greet customers entering and leaving the community, using customer name whenever possible.
    • Answer customer calls and direct them appropriately.
    • Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
    • Resolve customer complaints and assists customers in all inquiries in connection with community activities, services, hours, directions, etc.
    • Maintain an accurate cash drawer balance. Receipt payment for rent, stamps, copies, and fax. Reconciles all transactions at the close of shift and weekly.
    • Schedule appointments and maintain accurate records for transportation requests.
    • Maintain and notify Environmental Services team of any maintenance requests
    • Use a variety of computer programs, phone systems, and emergency systems for multiple tasks and communications.
    • Responsible for all Accounts Payables and Accounts Receivables
    • Ability to multi-task and handle emergency situations in a calm and professional manner.
    • Provide clerical support for Leadership team
    • Provide back-up support to Executive Director, Business Office Coordinator and others as needed
    • Order all office supplies for the community
    • Schedule postage meter and copier maintenance as needed
    • Potential need for weekend and holiday coverage
    • Vacation coverage
    • Other duties as assigned

    Qualifications

    Education:  High school diploma or equivalent.

     

    Qualifications: 

    • Positive, outgoing personality. 
    • Strong customer service etiquette. 
    • Previous experience with customer service, problem solving, listening, phone skills, and multi-tasking. 
    • Advanced computer knowledge and proficient in Microsoft Office,
    • Must be detail-oriented with excellent interpersonal/communication skills
    • Ability to multi-task and work in a team environment
    • Flexibility
    •  

    Location:  Front Office

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