Otterbein Senior Lifestyle Choices

  • IT Generalist/Helpdesk

    Job ID
    Information Technology
  • Overview

    Otterbein Senior Life has an opening for a fulltime, salaried I/T Generalist. This position will be located at our Corporate Headquarters in Lebanon, OH. 

    Otterbein is looking for an I/T Generalist who possesses great attention to detail. The candidate will troubleshoot and repair issues with dial tone, computers & peripheral equipment. The position requires day trips to various Otterbein locations in the state of Ohio.  THe position will include time on the IT Helpdesk.


    • Hands-on & remote controlled workstation support services
    • Repair, rebuild & replace desktop & laptop systems
    • Documentation – Inventory, Helpdesk, Hardware & Software
    • Record and close support tickets in the Helpdesk database
    • Troubleshoot dial tone & other phone system problems
    • DSL installation & troubleshooting
    • Respond to after-hours support calls on a rotation basis with other team members


    • A+ certification required (additional I/T related certification is a plus)
    • Desktop Windows O/S required
    • Proficient with MS Office Suite of products required
    • Excellent communication skills and positive attitude required
    • Organized and detail oriented required
    • Experience with network & phone cabling
    • Experience with Cisco Call Manager a plus


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